Terms and Conditions
 
The procedure for applying for new ID Card cum Bus Pass / renewal of bus pass over the internet shall be as under
  1. Visit the web site of BEST Undertaking at the address www.bestundertaking.com

  2. A link has been provided for issue of new ID Card cum Bus Pass as well as for renewal thereafter.

  3. For issue of new bus pass please fill in the required fields as indicated

  4. There are certain compulsory fields like name, telephone no., email ID, date of birth etc. without which the further fields shall not become enabled. In case you already have a Smart Card issued by M/S Kaizen, please specify the Smart Card No. & ID Card No. The charges for new ID Card cum Bus Pass are waived for old Smart Card holder having card in working condition and security deposit paid, in lieu of the refund due out of the deposit paid provided the card is found in working condition. This shall be verified at the time of delivery of new ID card.

  5. There is a provision for selecting the Point of Sale (PoS) from which one desires to collect the ID Card cum Bus Pass. Unless specified processing shall not be done.

  6. The sample of ID Card shall be displayed for your acceptance. Please re-verify details submitted also before proceeding.

  7. On acceptance link shall be made available for selecting the type of bus pass.

  8. After necessary selection of bus pass the total amount to be paid shall be displayed including other charges as specified.

  9. Please make payment by Credit Card / Debit Card / Net Banking for which you shall be directed to a payment Gateway.

  10. CITI bank Payment Gateway (For VISA and MASTER credit cards), direct debit option (Internet Banking) of major Banks are available to get bus passes. Click Here To know the list of payment options available along with bank / payment gateway transaction charges.

  11. Once payment is verified & gets accepted, an acknowledgement shall be sent to your email ID already recorded. A provisional receipt will be made available for the payment made and details like place of collection, expected date of collection shall also be indicated on this receipt. Please print this receipt which shall be required at the time of collection of ID Card.

  12. Please visit the Point of Sale as specified earlier along with provisional receipt and old smart card (if applicable). The details printed on the ID card and details of bus pass shall be confirmed by the operator and charge the bus pass accordingly. The Bus Pass shall be valid for the travelling in buses from the date it is charged as per the type selected.

  13. Please collect the ID Card cum Bus Pass and verify the details on the reader.

Procedure of Renewal over Internet
  1. Please visit the web site of BEST Undertaking www.bestundertaking.com. The bus pass can be renewed 7 days in advance.

  2. Please enter the ID Card cum Bus Pass no.

  3. You will be asked to enter specified details which will enable the other fields.

  4. The details of bus pass shall be displayed for verification. Please choose the period of renewal i.e. monthly or quarterly.

  5. The amount to be paid i.e. fare + applicable charges shall be displayed.

  6. Please make payment by Credit Card / Debit Card / Net Banking for which you shall be directed to a payment Gateway.

  7. CITI bank Payment Gateway (For VISA and MASTER credit cards), direct debit option (Internet Banking) of major Banks are available to get bus passes. Click Here To know the list of payment options available along with bank / payment gateway transaction charges.

  8. Once payment is verified & gets accepted, an acknowledgement shall be sent to your email ID already recorded. A receipt will be made available for the payment made with details. Please print this receipt which may be required at the time of charging the Bus Pass at Point of Sale.

  9. Please visit the nearest / convenient Point of Sale before starting the journey. Hand over the Bus Pass to the operator for charging. The Bus Pass shall be valid for the travelling in buses from the date it is charged.

  10. Collect the bus pass and verify the details on reader provided.

  11. In case of advance payment before expiry, the renewal date shall remain the same even if the charging is done before / after the expiry date.

  12. In case the renewal is done after the expiry date, the card becomes valid from the date it is charged at PoS.

  13. For any change in type of bus pass, the commuter is required to visit the PoS.

  14. The bus pass becomes valid from the date it is charged. In no case post dated charging of the bus pass shall be done.

Various charges proposed to be levied are as under
  1. For issue of new ID Card cum Bus Pass: Rs.20/-

  2. Fare: As applicable for the type of bus pass required.

  3. Administrative Charges: Rs. 5/- per month.

  4. Issue of duplicate new ID Card cum Bus Pass in case of defective/damaged card will be Rs. 20/- for new card & Rs. 10/- as administrative charges.

  5. The charges are liable to change.

General Rules & Regulations of the Scheme
  1. The Bus Pass will be an electronically validated card (RF-ID CARD). All the Bus Passes will be issued at the authorized centers during the specified timings on cash payment only. Bus Passes (New / Renewal) can also be acquired on-line.

  2. Distance based Bus Pass will be issued to the commuter on demand for travel between any two valid destinations of his choice up to a distance of maximum 20 Kilometers. The commuter can opt for maximum two travel patterns for distance up to maximum 20 kilometers for each travel pattern.

  3. Fixed amount Bus Pass will be issued to the commuter on demand, which covers our entire bus operational area.

  4. Distance based Bus Passes are valid only on Ordinary, and Limited Services. Fixed amount Bus Passes are valid on the specified category of services only.

  5. Once the commuter registers for bus pass after paying necessary charges, it cannot be cancelled. No refund will be made under any circumstances.

  6. Commuters can renew the Bus Pass 7 days in advance as well as on the day he wants to commence his journey using the Bus Pass on any day during the month. The date of commencement of the pass could be any day of the month.

  7. At the time of renewal, in case of fixed amount bus passes, only upward migration is allowed on same bus pass. If a commuter wants to migrate downward then, he has to apply for a new bus pass as a fresh customer, wherein new RF-ID card will be issued to the commuter. In case of distance based bus passes, commuter can opt for any other combination of places irrespective of distance. All these valid migrations can be done only after expiry date, and not in advance.

  8. The ‘Monthly Bus Pass’ shall be valid for a period of one month, & ‘Quarterly Bus Pass’ would be valid for a period of 3 months. Validity period would be computed from the date of commencement of the journey recorded on the Bus Pass.

  9. Any number of changeovers en-route, between the opted destinations, is permitted for all the Bus Pass holders. There shall not be any restriction on the number of journeys between the opted destinations.

  10. The Bus Pass holder (other than global pass holder) if desires to travel beyond the destinations specified on the pass, he would be allowed to purchase an extension ticket from the conductor on board equivalent to the regular ticket fare applicable for the extended journey distance.

  11. The Bus Pass holders, if carrying chargeable luggage, would be charged appropriate luggage fare for each journey.

  12. No preferential treatment regarding boarding out of queue or through front exit door or any other nature whatsoever shall be given to the Bus Pass Holder and he would be treated on par with other regular ticket holders in all respects except for the Senior Citizens who by the virtue of the Senior Citizens I-Card issued by the Undertaking would be allowed to board the buses from the front exit door.

  13. The Bus Pass holder shall not be entitled to any refund for any journey or part of journey not undertaken by him on any day for any reason whatsoever.

  14. The Bus Pass is not transferable under any circumstances.

  15. The Bus Pass found to be misused is liable to be confiscated irrespective of the balance-unutilized period without refund of any charges.

  16. The Bus Pass will be treated as invalid in case not readable through the validating device of the Undertaking.

  17. A Bus Pass Holder found traveling without a valid Bus Pass will be treated as a ticket less passenger and will be liable for penalty as per the rules in force.

  18. In case of lost bus pass, the commuter has to get new bus pass by paying all the applicable charges. The remaining validity period of the old bus pass will not be carried forward on the new bus pass.

  19. In case of damaged / defective bus pass, the commuter will be issued new bus pass on returning the old damaged / defective bus pass. Applicable charges would be levied on the commuter for issuing new bus pass. The remaining validity period of the old bus pass if more than 15 days, will be carried forward on the new bus pass.

  20. Issue of Bus Pass by the Undertaking does not mean any assurance towards guaranteed level of bus service and no claim whatsoever will be entertained towards trips not undertaken in the event of irregular operations, strikes, stoppage of work, dislocation of bus services, war, breakdowns, act of god etc.

  21. Administrative Fees of Rs.5 at every instance of fresh issuance / renewal of Monthly Bus Pass, & Rs.15 at every instance of fresh issuance / renewal of Quarterly Bus Pass would be charged at the time of issuing / renewing Bus Pass.

  22. The RF-ID card issued will be property of the BEST Undertaking. One Time charge of Rs.20/- would be charged to the commuters for issuing new RF-ID card.

  23. Any matter / dispute whatsoever concerning the Bus Passes will be decided in absolute discretion by the General Manager or any other Officer authorized by him in this behalf.

  24. The General Manager shall have the discretion to make any additions / deletions / modifications in the rules and conditions governing the scheme of Bus Pass without giving any reason / notice to the Bus Pass holders and the rules / conditions so modified shall be binding on the Bus Pass Holders.

  25. The Undertaking may withdraw or discontinue or modify or alter the scheme of Bus Pass without any prior intimation. However, due information will be given through leading newspapers for the information of the pass holders.